FAQ | Nature's Expression

***We do not have a Salt Lamp Recall***

1/13/2017
We do not have a Salt Lamp Recall - Important information to know about a 2017 Salt Lamp Recall

Thank you for stopping by our website, if you are here to find out more information about a recent salt lamp recall, rest assured that lamps from Nature’s Expression do not fall in to this category of recall, we do not source our lamps by the vendor issuing the recall.

The ultimate recall reason is due to a hazard in the cord that comes with the lamp.

At Nature’s Expression you can buy with confidence knowing that your lamps have been tested according to CSA Standards by the Quality Auditing Institute, a North American approved testing and certification agency. All Our lamps are tested and certified under CSA C22.2 No. 12.

Download our salt lamp regulatory merchandising aid and place it next to our salt lamps to keep your customers informed about the quality and safety of these lamps.

If you would like to know more about the recall please visit this post

To share more information with your customers, download our merchandising aid.

Browse our Himalayan Salt Products! Browse our Himalayan Salt Products now!

Address Update

7/27/2016
How do I update my address with Nature's Expression?
Your Account Manager will be happy to update your address in our system.

If you wish to submit the change online you can change it through your account. You may want to add a comment to your next order to ensure we've noted the change.

Here are the steps to change your address online:
- While logged into your account, go to your account page.
- Scroll down to "My Address Book" and click "add new address"
- You can modify your existing info to delete the old one
- You can also keep the address and add a new one
- Simply fill in the fields and click the update button

Can I order if I'm not a business?

5/19/2016
Can everyone order from Nature's Expression?
We sell to registered businesses only. Providing a valid tax (GST, PST, EIN) or business resale number when you sign up for our website or visit our warehouse helps us to validate you as our customer.
This policy is out of respect for our existing wholesale customers (we don't sell to their potential customers).

Canadian Company

5/19/2016
Is Nature's Expressicon a Canadian company?
Yes! We are proudly Canadian. Click here to learn how we began!

Creating multiple online accounts

5/19/2016
Can I create multiple website accounts?
Yes. You may wish to have separate accounts for each person who orders on behalf of your store. Keep in mind that we cannot connect your order history for multiple accounts on this site. Rest assured that your order history will stay together in our company database.

Credits / Damages / Returns

5/19/2016
Any damages, shortages or fulfillment mistakes must be reported to Nature's Expression within 10 days of receipt and require a Return Merchandise Authorization (RMA#) before they can be processed.
credits@naturesexpression.com
 
DAMAGE CLAIMS
Take photo(s) of the item(s) in question
  • Retain all shipping material and boxes for inspection and be sure to properly re-package the item to avoid further damage.
  • File a damage claim with the carrier.
  • Prior to returning, you must obtain a return authorization number.
  • Items that are returned and deemed NOT defective will be subject to a 15% restocking fee. We do not refund shipping or handling charges.


  • Be aware that many items are produced by mother nature and will include cracks, lines, inclusions and imperfections. This is normal and not considered a defect. If you are unsure whether your product is defective, please contact us, we may ask you to send us a photo of the item in question.


    SHORTAGES AND FULFILLMENT MISTAKES
    Mistakes that we make resulting in the shipment of incorrect product or a missing item will also be adjusted where applicable.

I can't find...

5/19/2016
I can't find what I'm looking for but I think you carry it.
Some items don't appear online. While we aim to expand our online catalog, some items are in limited quantities and don't warrant an online listing.
There is a comment box during checkout to list these additional items. Feel free to check our price list on our document downloads page or ask your account manager.
Volume Discounts Is there a discount for ordering a larger quantity of items?

Is there a discount for ordering a larger quantity of items?

Often you will pay a lower price per item when you purchase a larger specified quantity. Discounts per item type vary. Many item discounts appear in our price list only. If you think you may be entitled to a larger discount, please feel free to ask in the space provided on the checkout page. One of our account managers will be happy to answer your questions. Some items we carry are available by the case or skid.

I'm not a retailer...

5/19/2016
I’m not a retailer, how can I find a retailer in my area?
Give us a call, and we can search our customer database for one of our retailers closest to you.

Logging in

5/19/2016
How do I log into my account?
Click the My Account link in the top menu bar of our site or register for an account.

Mobile Navigation

8/8/2016
Where do I access menus on my mobile, ipad, android, etc?
If you are new to navigating the web on your mobile device, you may not know to look for the following handy icons.
Menu IconTouch the menu icon to find the main menu on any website. On our website you will also find the search field here.

Cart IconTouch the cart icon to view your shopping cart on any website.

More Options IconTouch the more options icon to view additional menus on any website. On our website, this contains our product categories.

Paypal

5/19/2016
Do you accept Paypal?
No.

Product source

5/19/2016
Where are your products from?
We source our products globally, from Brazil to Morocco to China. To view products by origin, click here.

Registration approval

5/19/2016
Why hasn’t my registration been approved?
You may not have included enough information on your registration. If you did not include a valid business number or EIN, we cannot approve your registration.

Report Website Issue

7/27/2016
How do I report a website issue?
Notify your account manager or customer service. Please provide as many details about your experience as possibe. OR view our how to guide on reporting a website issue.

Setting up Terms

5/19/2016
How do I set up terms?
After your first order, we can send you a credit application to fill out and return to our accounting department.

Shipping Costs

5/19/2016
How is shipping cost calculated?
We ship via Canpar, and their rates are based on order value, weight and distance.

Shopping Cart History

5/19/2016
Where is my previous shopping cart or order history?
This can be found in your account under "Track your recent orders". (You must be logged in).
If you don't see the order, you may need to enable cookies for our site on your internet browser.

For more information about cookies, please see Privacy information on our Terms and Conditions page.

You may want to save your favourite items to your account instead of relying on previous orders which eventually are deleted from the system, try using our Wish List feature.

Shortages

5/19/2016
Why didn't I receive everything I ordered?
The order confirmation email you receive after you place an order is simply a confirmation of your request. It is possible the item was out of stock. Find further details here.
If you think we forgot to send it, find more information here.

Stone sizing

5/19/2016
What size are your tumbled stones / approximately how many are there per pound?
We receive tumbled stones from many different suppliers, so sizing varies depending on the stone. Please give us a call and we will be happy to give you an idea of what we have in stock currently.

Submitting questions and comments

5/19/2016
How do I submit a question or comment?
To keep track of a question or request you make, see the "My Requests" section on your Account page while you are signed in.
There are other ways to interact: Click the Contact us! button at the bottom of our web page, post on Our Blog, review an individual product and of course you can always email or give us a call.

Unit pricing

5/19/2016
How do I find out the price per unit when items are offered in multiples?
Each product listing includes the price of the total items included and lists the quantity you will receive. To find out the price per unit, divide the price by the quantity listed on the product page. For products such as displays, which hold a number of different items, feel free to request a breakdown of pricing from your account manager.

Volume Discounts

5/19/2016
Is there a discount for ordering a larger quantity of items?
Often you will pay a lower price per item when you purchase a larger specified quantity. Discounts per item type vary. Many item discounts appear in our price list only. If you think you may be entitled to a larger discount, please feel free to ask in the space provided on the checkout page. One of our account managers will be happy to answer your questions. Some items we carry are available by the case or skid.

Warehouse Shopping

5/19/2016
Can I shop in person at your warehouse?
Yes! Find details here.